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New In Progress Resolved Feedback Closed Rejected open closed Total
Immediate 5 - - - 8 1 5 9 14
Urgent 55 - - - 57 - 55 57 112
High 124 - - - 77 1 124 78 202
Normal 132 - - - 126 4 132 130 262
Low 6 - - - 10 - 6 10 16

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