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New In Progress Resolved Feedback Closed Rejected open closed Total
Immediate - - - - 1 - - 1 1
Urgent - - - - 13 - - 13 13
High 3 - - - 11 - 3 11 14
Normal 9 - - - 31 - 9 31 40
Low 2 - - - 2 - 2 2 4

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