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New In Progress Resolved Feedback Closed Rejected open closed Total
Immediate - - - - 1 - - 1 1
Urgent 1 - - - 15 - 1 15 16
High 3 - - - 16 - 3 16 19
Normal 3 - - - 41 - 3 41 44
Low 1 - - - 3 - 1 3 4

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