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New In Progress Resolved Feedback Closed Rejected open closed Total
Immediate - - - - 1 - - 1 1
Urgent 1 - - - 14 - 1 14 15
High 1 - - - 16 - 1 16 17
Normal 5 - - - 38 - 5 38 43
Low 1 - - - 3 - 1 3 4

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