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New In Progress Resolved Feedback Closed Rejected open closed Total
Immediate - - - - 1 - - 1 1
Urgent 2 - - - 7 - 2 7 9
High 11 - - - 15 - 11 15 26
Normal 7 - - - 11 - 7 11 18
Low - - - - 1 - - 1 1

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