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New In Progress Resolved Feedback Closed Rejected open closed Total
Immediate - - - - 1 - - 1 1
Urgent 1 - - - - - 1 - 1
High 4 - - - 2 - 4 2 6
Normal 13 - - - 5 - 13 5 18
Low 1 - - - - - 1 - 1

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